Issues can be resolved in real time through direct online support from Codico specialists. This reduces downtime, restores production faster, and helps maintain consistent output and system performance.

Operators gain access to engineers with deep understanding of automation, software, and vision system environments. This ensures accurate diagnosis of complex issues and eliminates guesswork on the production line. RTOS ensures customers receive real technical support exactly when it is needed.

Real-time communication between operators and support engineers speeds up issue resolution. Faster diagnosis and corrective action improves uptime and overall equipment effectiveness (OEE), supporting more efficient production operations.

RTOS also includes the option for scheduled online training sessions. Operators can be trained on the Codico automation solution they are using, improving internal capability and reducing repeat issues.

Email your issue to: automation@codico-distributors.com Include a short description of the problem to trigger support.

A Codico support engineer responds within 2 hours. This ensures fast engagement and prevents escalation of downtime.

The support team connects remotely with your system and works directly with your operators. Issues are diagnosed and resolved in real time wherever possible.

Once resolved, production is restored quickly with minimal disruption. Additional guidance may be provided to prevent recurrence.

Immediate access to expert support significantly reduces production interruptions and recovery time.

Faster fault resolution improves uptime and supports consistent production output.

Operators are guided by experienced engineers with full system understanding.

Online training and guidance help teams build stronger in-house technical knowledge.